Data Deletion Policy

Product: AIReviewSensor (https://www.aireviewsensor.com)
Operated by: VASUNDHARA SOLUTIONS LAB LLP
Effective date: 1 July 2026
Last updated: 1 July 2026

Overview

AIReviewSensor ("AIReviewSensor," "we," "us," "our"), operated by Vasundhara Solutions Lab LLP, helps businesses read and reply to ratings, reviews, comments, and messages across their connected accounts. This page explains what data you can delete, how to delete it yourself from the dashboard, how to ask us to delete it for you, and what happens after deletion. It should be read alongside our Privacy Policy, which describes what we collect and why.

We believe you should stay in control of your data. You can remove most of it yourself at any time, and you can ask us to erase the rest.

What data can be deleted

Deletion can cover the following, depending on your request:

• Account information such as your email address, business name, and profile details.

• Platform connections — the OAuth authorizations and access tokens for your connected Apple App Store, Google Play, Google Business Profile, Instagram Business, and Facebook Business Page accounts (stored encrypted).

• Connected-platform data we retrieved to provide the Service, including app lists, ratings, reviews, post comments, and direct messages.

• Reply content — the suggested and automated replies generated and, where applicable, posted on your behalf.

• Usage and configuration data tied to your account, such as automation rules and templates you created.

Delete your data yourself

Most data can be removed directly from the dashboard, without contacting us:

Disconnect a platform

Disconnecting a platform revokes our access, deletes the stored access tokens for that platform, and removes the reviews, comments, messages, and reply records we retrieved for it. This stops all further processing for that platform immediately.

Delete your account

Deleting your account removes your profile, disconnects all connected platforms, and deletes their associated data. If your account manages a team, the team members and their associated data are removed as part of the account deletion. This action is permanent and cannot be undone.

Request deletion by email

If you would prefer that we handle deletion, or you can no longer sign in, email us at [email protected] from the email address associated with your account. To help us act quickly, please include:

• The account email address the request relates to.

• Whether you want your entire account deleted, or only specific platforms or records.

We may need to verify your identity before acting on a request, so that we do not delete data at the request of someone who is not entitled to.

Platform-initiated deletion (Meta)

If you remove the AIReviewSensor app from your Facebook or Instagram account, Meta sends us a data-deletion signal. When we receive it, we delete the data associated with that connection and provide a confirmation reference as required by Meta's platform rules.

You do not need to do anything else for this to work — but if you want to confirm a deletion, or trigger one manually, email [email protected] with your account email and the connected Facebook Page or Instagram account.

What happens after deletion

Once deletion is confirmed, the affected data is permanently removed from our live systems. Copies held in encrypted backups are overwritten on our normal backup rotation, typically within 30 days, after which they can no longer be restored. Deletion is irreversible, so please export anything you need beforehand.

Data we may retain

We may keep a limited amount of data after a deletion request where the law allows or requires it, for example to:

• Meet legal, tax, accounting, or billing obligations for paid plans.

• Detect, prevent, and address fraud, abuse, and security incidents.

• Resolve disputes and enforce our agreements.

Any retained data is kept to the minimum needed for these purposes and is deleted once it is no longer required. Aggregated or anonymized information that can no longer be linked to you may be retained.

Your end users' data

For data about the people who left the reviews, comments, or messages on your connected accounts, you are the controller and AIReviewSensor acts as a processor on your behalf. If one of those individuals asks you to delete their data, you can remove it using the controls above, and we will assist you as needed under our Data Protection Agreement. Those individuals should direct their requests to the business whose account they interacted with, not to AIReviewSensor directly.

How long it takes

Self-service deletions from the dashboard take effect immediately. Email requests are actioned without undue delay and, in any case, within the time required by applicable law (typically within 30 days). If a request is complex or we receive a large number of requests, we will let you know and keep you updated.

Contact us

Questions about deleting your data, or need help with a request? Email [email protected] and we will respond within one business day.