AI Review Sensor
Legal

Terms of Service

These terms set the ground rules for using AI Review Sensor: what you can expect from us, and what we expect from you.

Last updated: July 1, 2026

Product: AIReviewSensor (https://www.aireviewsensor.com)
Operated by: VASUNDHARA SOLUTIONS LAB LLP
Effective date: 1 July 2026
Last updated: 1 July 2026

1. Acceptance of these Terms

These Terms of Use ("Terms") govern your access to and use of the AIReviewSensor website at aireviewsensor.com and the related software, dashboards, APIs, and services (together, the "Service"), operated by Vasundhara Solutions Lab LLP ("AIReviewSensor", "we", "us", or "our").

By creating an account, clicking "I agree", or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, Cookie Policy, and Refund & Cancellation Policy. If you are using the Service on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

If you do not agree to these Terms, do not use the Service.

2. Description of the Service

AIReviewSensor connects, via OAuth, to your accounts on supported platforms and provides:

  • App Store and Google Play — retrieval of your app list, ratings, and reviews, AI-suggested replies, and optional automated reply posting.

  • Google Business Profile — retrieval of profile information, reviews, and ratings, AI-suggested replies, and optional automated reply posting.

  • Instagram Business and Facebook Business Page — retrieval of post comments and direct messages, AI-suggested responses, and optional automated reply/response posting.

The Service generates suggested reply content and, where you enable automation, posts replies on your behalf. Features may change, expand, or be discontinued over time.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a contract. The Service is intended for business and professional use only.

4. Accounts and platform connections

  • You are responsible for the accuracy of your account information and for keeping your credentials confidential.

  • You represent and warrant that you own or are duly authorized to manage every platform account you connect, and that connecting it and enabling automation does not violate any agreement you have with Apple, Google, Meta, or any third party.

  • You are responsible for all activity under your account, including replies generated or posted through automation you configure.

  • You may disconnect any platform at any time; doing so stops further processing of that platform's data.

5. AI-generated content

  • Replies produced by AIReviewSensor are suggestions generated by automated systems and may be inaccurate, incomplete, or contextually inappropriate.

  • You are solely responsible for all content that is published to your connected accounts, whether you review it manually or publish it through automation.

  • If you enable automated replies, you accept that content will be posted without individual human review, and you accept responsibility for that content. We strongly recommend configuring review/approval controls for sensitive contexts.

  • You will not rely on the Service to make legal, medical, financial, or other decisions requiring professional judgment.

6. Compliance with third-party platform terms

Your use of the Service in connection with Apple, Google, and Meta remains subject to those platforms' own terms and policies, including rules on automated engagement, spam, authenticity, and messaging. You are responsible for ensuring your use — particularly automated messaging and comment replies — complies with:

  • Apple App Store and Developer terms,

  • Google Play Developer, Google API Services, and Google Business Profile policies,

  • Meta Platform Terms, Developer Policies, and Messaging/Automation rules.

We are not responsible for any suspension, restriction, or penalty imposed on your platform accounts arising from your use of the Service.

7. Acceptable use

You agree to the Acceptable Use Policy (separate document), which prohibits, among other things, spam, deceptive or bulk automated messaging, harassment, unlawful content, and any use that violates platform rules. We may suspend or terminate accounts that breach it.

8. Subscriptions, billing, and Merchant of Record

  • The Service is offered on a subscription basis. Fees, billing cycles, and plan features are shown at checkout.

  • Payments are processed by Paddle, which acts as the Merchant of Record and seller of record for your purchase. Your transaction is also subject to Paddle's Buyer Terms and Conditions.

  • Subscriptions renew automatically at the end of each billing cycle unless cancelled before renewal.

  • You authorize recurring charges to your chosen payment method until you cancel.

  • Applicable taxes are handled by Paddle as Merchant of Record.

  • Fees are exclusive of any taxes unless stated otherwise at checkout.

9. Cancellation and refunds

Cancellation and refunds are governed by our Refund & Cancellation Policy (separate document). Because Paddle is the Merchant of Record, certain refunds and payment disputes are handled through Paddle.

10. Intellectual property

  • The Service, including all software, design, and content we provide, is owned by Vasundhara Solutions Lab LLP and its licensors and is protected by intellectual-property laws.

  • We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription.

  • Your data — the reviews, comments, messages, and replies you process — remains yours. You grant us a limited license to process it solely to provide the Service.

  • You may not copy, modify, reverse-engineer, resell, or create derivative works from the Service.

11. Third-party services

The Service integrates with third-party platforms and providers (Apple, Google, Meta, AI providers, Paddle, and others). We are not responsible for the availability, accuracy, or actions of those third parties, and their terms govern your relationship with them.

12. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy of AI-generated content, or uninterrupted or error-free operation. We do not warrant any particular outcome, engagement result, or business result from using the Service.

13. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service.

  • Our total aggregate liability for all claims relating to the Service will not exceed the fees you paid to us (via Paddle) for the Service in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the fullest extent permitted.

14. Indemnification

You agree to indemnify and hold harmless Vasundhara Solutions Lab LLP and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from (a) your use of the Service, (b) content you publish or automate through the Service, (c) your breach of these Terms or of any third-party platform's terms, or (d) your violation of any law or third-party right.

15. Suspension and termination

  • You may terminate by cancelling your subscription and closing your account.

  • We may suspend or terminate your access for breach of these Terms or the Acceptable Use Policy, non-payment, legal requirement, or risk to the Service or other users.

  • On termination, your license ends and we handle your data as described in the Privacy Policy and DPA.

16. Changes to the Service and to these Terms

We may modify the Service and update these Terms. Material changes to the Terms will be notified by email or in-app before they take effect. Continued use after changes take effect constitutes acceptance.

17. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. Subject to Section 17, the courts at Surat, Gujarat, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to that jurisdiction and venue.

18. Dispute resolution

The parties will first attempt to resolve any dispute amicably through good-faith discussions. If a dispute cannot be resolved within thirty (30) days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by us. The seat and venue of arbitration shall be Surat, Gujarat, India, and the language shall be English. The arbitrator's award shall be final and binding. This clause does not prevent either party from seeking urgent interim relief from the courts in Surat, Gujarat.

19. Miscellaneous

  • Entire agreement: These Terms, the Privacy Policy, Acceptable Use Policy, Refund Policy, and (where applicable) the DPA constitute the entire agreement.

  • Severability: If any provision is unenforceable, the rest remains in effect.

  • Assignment: You may not assign these Terms without our consent; we may assign them to a successor.

  • No waiver: Failure to enforce a provision is not a waiver.

  • Contact: [email protected]

20. Contact

For any questions, requests, or concerns about this Terms of Use:

Email: [email protected]