Introduction

Reviews land in App Store Connect, the Play Console and your Google Business Profile. Three consoles, three logins, three reply boxes. Facebook, Instagram and TikTok are coming soon and cannot be connected yet.

Nobody opens all three every morning. So replies go out late, or only for the reviews that stung.

AI Review Sensor reads all of those into one inbox, drafts a reply for each review in your brand voice, and then does whatever you told it to do with that draft: hold it for a person, or send it.

AI Review Sensor is part of ScaleSensor. You sign in with your ScaleSensor account, and billing, team members and roles are managed there.

Three things are worth knowing up front:

• It reads and posts through the platforms' own APIs, using access you grant. It never logs in to a store as you.
• Reviews in other languages are translated, so you can read them in yours. The reply still goes out in the reviewer's language.
• Nothing is posted publicly until you switch the automation mode to Auto-send. Until then every draft waits for you.

Every review takes the same four steps.

1. Sync. Once a platform is connected, we check it for new reviews about every 30 minutes. You can also press Sync now yourself.
2. Read. Each review is classified: sentiment, urgency, language, intent, spam and abuse signals, and the topics it mentions. Reviews in other languages are translated.
3. Draft. In the AI Drafts and Auto-send modes, a reply is written for that specific review, using your brand voice, not a template with the reviewer's name pasted in.
4. Decide. The draft either waits in your inbox or, in Auto-send mode and only if it clears every rule you set, posts to the platform.

Plenty of teams stay on AI Drafts for months and simply approve each reply.

• A ScaleSensor account with AI Review Sensor on a plan. Free needs no card.
• Enough access on whatever you want to connect: an App Store Connect API key with Admin or App Manager access, a Google account with Reply to reviews permission in the Play Console, or owner or manager access to a Business Profile location. You cannot grant access you do not have.
• About fifteen minutes for the first platform, less for the rest.

One honest warning: the Apple App Store is the fiddly one. It is the only platform without a sign-in. You create an App Store Connect API key and add the .p8 file yourself. The wizard walks through it and it is a one-time job, but set aside a coffee for it. Google Play and Google Business Profile are a sign-in and a picker.

Worth being clear, because review tools have a reputation to live down.

• It does not buy, generate, or solicit fake reviews.
• It does not filter who gets asked to leave one. No review gating.
• It cannot delete a real review. Nobody can. Reporting a review as spam goes through the platform's own report form, and the platform decides.
• It does not promise a ranking. Replying to reviews is a signal you control; what any store does with that signal is up to the store.

What you get is every review answered, in your voice, without anyone staying up for it.