Quick start

There is no password. Enter your email, we send a 6-digit code, you type it back. Signing up and logging in are the same step. Where available, you can also continue with a social sign-in such as Google or Microsoft.

Your first sign-in creates your ScaleSensor workspace and makes you its Owner. If you belong to more than one workspace, you pick one after the code, and you can switch later from the sidebar.

Before you reach the dashboard, onboarding asks which sensors you want. Pick AI Review Sensor, then a tier (Free, Starter or Pro) and a billing cycle (monthly or yearly).

Free activates straight away with no card. Starter and Pro go through a secure Paddle checkout, and access arrives as soon as the payment is confirmed. There is no automatic trial. What each plan includes is on plans and limits.

Go to Integrations and pick a platform. Each one asks for something slightly different:

• Apple App Store: an App Store Connect API key with Admin or App Manager access: an Issuer ID, a Key ID, and a .p8 file. There is an in-app guide.
• Google Play: sign in with Google, then pick your apps. To post replies, that Google account needs Reply to reviews permission in the Play Console.
• Google Business Profile: sign in with the Google account that owns or manages the profile, and pick your locations.

Facebook, Instagram and TikTok are coming soon and cannot be connected yet.

Start with one. Let it finish its first sync before adding the next, so you can tell what came from where.

Setup detail per platform: Apple, Google Play, Google Business Profile.

Open Reply Preferences and fill in the Brand voice tab: a short brief about how you talk to customers, and a few example replies if you have them.

It is worth two minutes of attention. What you put in shapes every reply that gets drafted afterwards, and it is much easier than editing two hundred drafts later. The details are on how replies are written.

The first sync brings in the newest reviews for each app (up to 100) so the Unified Inbox is not empty. Each one is classified and, if it was written in another language, translated.

Nothing is public yet. Drafting is separate from sending, and nothing is sent automatically until you choose Auto-send.

Open a review, read the draft (or press Generate response if there is none yet), edit anything that is not how you would say it, and send.

Do this ten or fifteen times before you think about automation. Two things come out of it: you find out whether the brand voice is right, and you get a feel for which reviews you would happily let go out on their own.

Automation lives in Reply Preferences → Automation and has three modes: Manual, AI Drafts and Auto-send. AI Drafts is the recommended default, so new reviews arrive with a reply already written for you to approve.

Once the drafts read the way you would write them, switch to Auto-send, starting with strict rules: a high minimum star rating, positive reviews only, and a small daily limit. Widen it from there.

The whole model is on the automation page. The short version: every rule must pass, anything below your star threshold always waits for a person, and only the Owner or a Manager can change it.