Connecting your platforms

They are not all the same amount of work, and it is better to know that before you start.

Platform	What it needs	Effort
Apple App Store	An App Store Connect API key with Admin or App Manager access: Issuer ID, Key ID, .p8 file	The fiddly one, 10 minutes
Google Play	Google sign-in, pick apps, plus Reply to reviews permission in the Play Console	Minutes
Google Business Profile	Google sign-in as an owner or manager of the location, pick locations	Minutes
Facebook, Instagram, TikTok	Not available yet	Coming soon

Everything happens under Integrations in AI Review Sensor. Connections belong to AI Review Sensor alone: other ScaleSensor sensors connect their own sources with their own credentials.

You choose which apps or locations to add. Connect one, let it sync, then add the next. It is much easier to tell what came from where when the inbox is not filling from every source at once.

Add a second app on a platform you have already connected and you are offered the credential you saved (for Apple, Use a saved API key; for Google, the account you already signed in with), instead of being asked for the same key or consent again.

One key per team is easier to rotate than a copy of it sitting in every connector. Saved credentials are listed by name with the Key ID or email partly masked. The private key and tokens themselves are never shown again, not even to you.

The first pull brings in the newest reviews for each app (up to 100) so the inbox is not empty while you look around. It is a slice, not your entire history.

After that, each connector is checked about every 30 minutes. New reviews are classified and translated as they arrive, and drafted if your automation mode is AI Drafts or Auto-send.

You do not have to wait for the timer. Sync now pulls immediately. If a sync finds nothing new, it says so ("Up to date") rather than claiming success it did not have.

Connectors go stale for ordinary reasons: a key is revoked in App Store Connect, a Google account loses access, or permissions change on the platform side.

When that happens, use Reconnect on the connector. For a Google account, reconnecting runs the sign-in again and brings every app on that account back together, with a test sync to confirm it works. Every review already collected stays attached.

Deleting and re-adding also works, and throws away the history. Reconnect first, every time.

Two different things, deliberately.

Disconnect stops new reviews syncing from that source. Your existing data stays intact, and you can reconnect later without signing in again.

Delete removes the app and all of its reviews and drafts from AI Review Sensor. Deleting a whole account (the saved credential) also removes every app under it. Billing records are kept; the review data is not. That one cannot be undone, and only the Owner can do it.

If you are unsure which you want, disconnect. It is the reversible one.

The Owner, Managers and Developers can connect and manage integrations. The Sales & Marketing role cannot: it is scoped to the inbox, analytics and replying, which is usually what you want for the people answering customers all day. Permanent deletes are Owner only.

You also need enough access on the platform side. You cannot grant us access you do not have yourself.

When a sync or a reply fails, the connector and the review show a plain-language reason. What each one means and what to do:

What you see	What it means	What to do
The connection has expired	The platform no longer accepts the saved access	Reconnect the connector, then send the reply again
Not allowed to read reviews or reply	The account or key lacks the permission on the platform	Check its access on the platform (for example Reply to reviews in the Play Console), then reconnect
The review or app cannot be found	The review was removed, or the app is no longer published or visible to this account	Check the app is still published and visible to the connected account
The platform is limiting how fast we can post	A rate limit on the platform side	Nothing. We keep trying automatically; retry a reply in a few minutes
The platform could not be reached	A network or platform outage	Nothing. We keep trying automatically
The reply window has closed	The platform no longer accepts a reply to this item	Nothing can be sent for this item

For an Apple app, a storefront message means the app is not listed in that country's App Store, or Apple's review feed for that storefront could not be loaded. Check the storefront you picked for the app.

If errors keep coming back, reconnect the connector. If that does not clear it, email [email protected].