Plans and limits

Three self-serve tiers, and each one keeps everything below it.

Free. 1,000 AI drafts, translation, and sentiment and intent detection. No card. The 1,000 is a one-time allowance for the life of the account, not a monthly one.

Starter. 10,000 AI drafts a month. Adds team members with role-based access, spam moderation (the Spam folder, Spam Automation and Rating Recovery), and AI keyword suggestions.

Pro. Unlimited AI drafts, with everything in Starter.

Enterprise is available through our sales team. Apps and listings are not capped on any plan, and there is no per-app price.

Current prices are on the pricing page, including the yearly rate. Prices can change.

One review uses one AI draft, counted the moment the first AI draft is attempted for that review. That includes drafts written automatically in AI Drafts or Auto-send mode, and ones you request with Generate response.

What that means day to day:

• Regenerating or humanizing the same review uses nothing extra. On a monthly plan that holds within the same month.
• Reading, syncing, classifying and translating cost nothing. Only AI drafting is counted.
• Replying by hand costs nothing. Write it yourself and no draft is used.
• Connecting more apps costs nothing either.

Starter resets every calendar month (UTC). On the first, the counter goes back to zero.

Free does not reset. The Free allowance is a one-time total across the life of the account, counted as distinct reviews drafted while on Free. Once it is used, it stays used.

Pro has no cap, so nothing can block.

You are told before you get there. A notification fires as usage crosses 80%, 90% and 100% of the allowance, once per threshold rather than on every draft.

At the cap, AI drafting stops for reviews that have not been drafted yet. Everything else carries on:

• Reviews keep syncing in from every connected platform.
• They are still classified and translated.
• Drafts already written are still yours to edit, approve and send.
• You can still write and send replies yourself.

Nothing is lost or skipped. The queue keeps filling; it just stops arriving pre-written.

On Starter the block lifts by itself when the month rolls over. On Free it does not: that allowance is spent, and upgrading is how you get more.

Team members are managed on the ScaleSensor Team page and need a paid plan: at least one sensor on Starter or above, and only paid sensors can be shared. Each member gets full access, or custom access to chosen sensors and apps, optionally with an expiry date. You can revoke a member and restore them later.

In AI Review Sensor, each role can do this:

Role	What they can do
Owner	Everything, including billing, team and company settings
Manager	Everything in AI Review Sensor, including brand voice, custom prompt and automation
Developer	Inbox, analytics and replying; connect and manage integrations; manage keywords. Can view, but not edit, brand voice and automation
Sales & Marketing	Inbox, analytics, Review Intelligence and the reply workflow. No integrations, brand voice, keywords or automation

The Owner is the person who created the workspace. There is no separate Admin role.

Billing is handled in ScaleSensor under Billing, which only the Owner can open. It has three tabs: Overview, Change plan and Invoices. Paddle is the merchant of record: it issues your invoices, handles tax and holds your card details, so ScaleSensor never stores card data.

• Upgrading (for example Starter to Pro) applies straight away; you pay the prorated difference today. A Free account that has spent its allowance can draft again as soon as it is on a paid plan.
• Downgrading a tier takes effect at renewal.
• Switching monthly and yearly starts a new cycle on the new term, and you are never charged twice.
• Adding AI Review Sensor to an existing account starts access now: you pay today, and it becomes its own subscription with its own renewal date. Other sensors' renewal dates do not change, so you can receive several invoices, one per subscription.
• Cancelling takes effect at the end of the paid period, with no refund. You can resume before that date.

Discounts. A yearly plan is 20% off the monthly list price. Across ScaleSensor, the suite discount (25% off monthly, 40% off yearly) applies only when all three sellable sensors (Refund, Revenue and AI Review) are on the same paid tier and the same billing cycle. Fewer sensors, mixed tiers or mixed cycles get no suite discount; a yearly sensor still gets its 20%.

Failed payments. If a renewal payment fails, a 21-day grace period starts and AI Review Sensor keeps working, with reminder emails along the way. Pay at any time in that window and everything carries on. On day 21, the plan drops to Free. Renewal reminders are sent 7 and 3 days before each renewal.

The refund and cancellation policy is the authority on refunds, not this page.